Shipping Information

FAQs

Items are produced on demand when your order is placed. You may cancel your order within 4 hours after you placed it before it processes for production. To cancel an order, please contact Customer Service immediately at info@frauncestavern.com and we will do our best to process your request and update your order.

We ship with various carriers depending on your country's shipping destiation, and tracking updates can vary. Typically if there is no tracking activity after 72 hours when it ships, you may contact Customer Service. 

Contact Customer Service within 24hrs and provide the correct shipping information, including your order # (ex: FT106123) and the full name and email used to place your order, and our team will update your order. 

We ship via USPS and tracking updates may be delayed. Typically if there is no tracking activity after 72 hours, you may contact Customer Service.

Please Note:

  • Some items may ship separately from one of multiple warehouses locations we have in the U.S. and worldwide.
  • Most orders are processed and shipped out in 3–5 business days. Delivery times may vary based on the item and destination, . 
  • Items are produced at time of order, and may be cancelled within 4 hours of placing the order by contacting Customer Service.
  • For international orders, Delivered Duties Paid (DDP) is not included in the final amount of your order. Fraunces Tavern has no control of any country specific tariffs or duties imposed on your order by your respective government. Please check with your local policies for more information.
  • FRAUNCES TAVERN IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES // If your package arrives damaged, you must contact our Customer Care team within 24 hours of receiving your order.
    ORDER INFORMATION ACCURACY // Please confirm your address and all information before submitting your order at checkout to avoid re-ship and fees.